Returns & Exchanges
At Sanctus, we want you to be completely satisfied with your purchase. If your garment doesn't meet your expectations, we offer a seamless 30-day return and exchange window for all unworn items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.
Ship and Refund
Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing